Privacy Policy
Last updated: June 20, 2026
A/C Rangel Service LLC ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and with whom it is shared when you use our website, request a quote, or communicate with us by phone, email, or SMS.
1. Information We Collect
When you contact us or request service, we may collect:
- Full name
- Phone number
- Email address
- Service address
- Type of service requested and details about your HVAC system
- Communication history with our team (calls, emails, SMS messages, and form submissions)
- Basic technical data from your visit to our website (IP address, browser type, pages viewed) for security and analytics
2. How We Use Your Information
We use the information we collect to:
- Schedule, dispatch, and provide HVAC services
- Send quotes, appointment confirmations, reminders, and service updates
- Respond to your questions and customer service requests
- Process payments and maintain service records
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
3. Who We Share Information With
We do not sell your personal information. We only share information with:
- Our employees and authorized technicians who need it to deliver the requested service
- Trusted service providers that help us operate our business (such as scheduling software, payment processors, and email/SMS delivery providers), bound by confidentiality obligations
- Government authorities when required by law, subpoena, or to protect our legal rights
4. SMS / Text Message Consent
By providing your phone number and opting in to receive SMS messages from A/C Rangel Service LLC, you agree to receive transactional and service related text messages, such as appointment confirmations, technician arrival updates, and quote follow-ups. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or HELP for assistance.
SMS consent and phone numbers collected for the purpose of SMS communications are not shared with third parties or affiliates for marketing purposes.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
6. Your Choices
You may request to access, update, or delete the personal information we hold about you, or opt out of marketing communications, by contacting us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
8. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
- A/C Rangel Service LLC
- 6907 Harbors Edge Ave, Lake Worth, FL 33467
- Phone: (786) 845-6300
- Email: contact@acrangelservice.com
- Hours: Mon–Sat, 9:00 AM – 7:00 PM (24/7 emergency service)
- Service area: South Florida